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FAQ / Help

Find answers to frequently asked questions. You can also use search to find exact match to your question.

Profile

How to choose a strong password?

My screen name was changed, it is not the same as what I entered?

How to choose a new username?

What is a username?

I have created an account, what should I do next?

How can I create an account?

Changing information in Profile

How do I modify the gender I am looking for in my profile?

I don't want my profile to show on your other dating sites.

How do I change my email address?

How can I change my password?

How can I update my contact preferences?

How do I change my age / date of birth?

How can I hide my zodiac sign from my profile?

Why is the system not saving my profile information?

Why was something in my profile rejected?

How can I improve my profile? I'm not getting responses.

How do I modify my gender if it is incorrect in my profile?

How do I change my screen name?

How can I hide my profile from displaying on Google and other search engine sites?

How do I make sure that the correct city/country is in my profile?

How do I change my headline?

My Friends/Likes/Matches

How can I see who viewed my profile?

How can I see who viewed my profile?

How can I find members I have viewed?

How can I find My matches list?

How do I add or remove someone from my Likes?

Where can I find my Likes list?

How can I see who Liked me?

How do I remove members from my Friends list?

How do I add members to my Friends list?

My Photos

What do I do if my photo is too small or too big?

How do I upload a photo from my phone?

How do I change my Main Profile photo?

Can I upload photos from Facebook?

How do I edit a photo?

How do I delete a photo?

How long does it take for a photo to be approved at this site?

I'm having trouble uploading photos

I want to report photo being used without owner's authorization

How do I set my main photo?

What are the technical requirements for photos?

How can I set a photo as private?

How can I create a photo gallery?

It says my photo is not a JPG, but it is

Why was my photo rejected?

How can I upload a photo of myself?

My Videos

How do I delete a video?

How can I create a video gallery?

How can I upload a video of myself?

How do I upload a video?

How long does it take for a videos to be approved at this site?

Inbox features and interaction with members

Why is an email I received from a member gone?

How does Inbox work?

How do I interact with other members?

Are my messages read?

Why can't I contact a member?

Why am I not getting responses to my messages?

Sending and deleting messages

How can I send a message?

How do I attach a photo to the message?

How to delete a message?

Can I restore the messages I deleted?

Limit the members who can contact you

How does the message filter work?

How to unblock the member I have previously blocked?

How do I block a user from sending me private messages?

Flirts / Introductions

What is "introduction" and how can I send it?

How can I send a flirt?

Where do I find my flirts?

How many flirts per day can I send as a Free member?

Using chatrooms - instructions

How do I turn on Camera in the chatroom?

How do I block profanity in the chatroom?

How do I start a private chat with another member?

How can I see other member's profile from the chatroom?

Why can't my username be used in the chatroom?

How can I create a private chat room?

Available Chatroom options

What options do I have in the chatroom as a Premium member?

What options do I have in the chatroom as a Free member?

Reporting and blocking members in Chat

How do I report another chat user?

How do I block an user in the chatroom?

Chat ban & communication rules

What are the rules for communication in chatrooms?

Why was I banned from the chatroom?

Free membership

What does a free membership give me?

Is this a free site?

Can I get a free Premium trial?

Payment options

How will my charge appear on my credit card or bank statement?

Can I pay via PayPal?

Is my credit card information safe?

How can I pay with cash?

Can I pay with debit card?

How much do you charge for a Premium membership?

Where can I see my subscription status and next renewal date?

Can I use a gift card / by Mobile pay?

What is a CVV2 code?

Why is my account free when I already send payment over the mail?

What form of payment can I use to upgrade?

How can I edit my credit card information?

How do I upgrade my account?

Where can I see my billing history?

What does a Premium membership give me?

Why is my IP submitted for checkup?

Promotions

I don't want to receive any more promotional emails from this site

Can I still upgrade with an offer that already expired?

I deleted a promotional email by mistake, how can I upgrade with the promotional price?

How do I upgrade with an email promotion I received?

Cancellation / Billing issues

Why was my credit card charged again?

How do I cancel my subscription?

I have a problem with a charge from your site.

My credit card keeps getting declined

What is your refund policy?

I don't remember signing up for your service. What is the payment for?

Can I cancel my subscription at any time?

Why was my credit card charged again?

Deactivation / Deletion of accounts

How do I deactivate my free account? (not visible at site / can reactivate at later date)

How do I deactivate my paid profile? (not visible at site / can reactivate at later date)

How can I permanently delete my personal data and account information in my free profile? All information (including messages) will be lost. Cannot be recovered.

How can I permanently delete my personal data and account information in my paid profile? All information (including messages) will be lost. Cannot be recovered.

Featured membership

What do I get with a Featured membership?

How can I get Featured membership?

Creating an account

How can I increase the chances for success at this site?

How do I create an account?

Can I join from outside the United States?

Searching for members

Why I don't see who is online?

How do I use the Search option?

How can I search users from other countries?

Why can't I locate a member at the site?

There are not enough members at this site

Important information

Online safety tips

Privacy policy

Members from other websites

Why are there members at the site who don't belong to this community?

Why are people from other websites contacting me here?

Notifications

I don't want any phone notifications from this site.

How can I stop receiving email notifications from your site?

Can I be notified via sms?

How to disable push notifications?

What are push notifications and how to activate them?

General information

Is there a phone app for the website?

Why do you need so much information?

How to report a member?

How to become our affiliate?

How to contact us?

Reactivate

How do I reactivate my old account?

Can I reactivate a deleted account?

I have troubles reactivating my account.

Password

I forgot my password.

My password is not working or I forgot my password.

How do I select my own password?

Clearing browser cookies

How do I clean browser cookies from Safari browser?

How do I clear browser cookies on Internet explorer on my PC?

How do I clear browser cookies on Mozila Firefox on my PC?

How do I clear browser cookies on Google Chrome on my PC?

How do I clean browser cookies on cell phone?

How do I clear browser cookies on Microsoft Edge on my PC?

It's not working...

Videos on the site are not playing. What should I do?

Why is the site asking for a "valid email"?

Why do I have trouble logging in?

I am sure I entered all correct information and cleared browser cookies but the site still doesn't allow me to register. What should I do next?

It doesn't seem to save my profile information after I enter it.

Why can't I complete the join form?

If the Website page is not loading - Check which browsers work best with our sites.

Why can't I join the site?

My camera is not working. What should I do?

Make it stop!!!

How do I stop receiving pop ups from this site?

How do I stop receiving emails from this site?

 

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